What Does an SDR Do? Roles, Skills & KPIs ExplainedThis article explains what an SDR (Sales Development Representative) does, why the role is a vital part of modern B2B sales, and how SDRs impact the entire sales process. It covers the main responsibilities of an SDR, key skills like active listening and communication, core KPIs, and how SDRs work with inbound and outbound leads to generate qualified opportunities. The guide also shows how SDRs fit into the sales pipeline and why they make all the difference for sales teams looking to scale efficiently.